BattlEye Anti-Cheat Block Due to Norton Security

Encountering issues with anti-cheat systems in games can be frustrating, especially when security software unintentionally blocks game files. If you’re facing a problem where Norton Security is blocking a .dll file essential for BattlEye anti-cheat, resulting in game launch failures, this guide provides steps to resolve the issue and get back to your gaming experience.

BattlEye Anti-Cheat

BattlEye Anti-Cheat

The BattlEye anti-cheat system is designed to prevent cheating in games, but it can sometimes conflict with legitimate files from security programs like Norton. The specific error you’re encountering involves Norton’s symamsi.dll, which BattlEye has blocked, likely due to it misinterpreting it as a potential threat to game integrity.

How to Fix BattlEye & Norton Conflict

1. Check Norton’s Security History: Open Norton Security and navigate to the Security History section. This can help verify whether Norton blocked symamsi.dll and give you details about the blockage.
2. Set Exclusions in Norton: If Norton is blocking the file, you will need to set an exclusion for it:
   • Go to Settings in Norton.
   • Navigate to Antivirus > Scans and Risks > Exclusions / Low Risks.
   • Add an exclusion for symamsi.dll under both ‘Items to Exclude from Scans’ and ‘Items to Exclude from Auto-Protect, SONAR, and Download Intelligence Detection’.
3. Update BattlEye and Game Files: Ensure that both your game and BattlEye are up to date. Sometimes, updating can resolve conflicts that arise from outdated files.
4. Restart Your Computer: After making these changes, restart your computer to ensure that all settings are applied and the Norton exclusion takes effect.
5. Re-verify Game Files: If you’re playing through a platform like Steam, use the feature to verify the integrity of game files. This ensures all necessary files are in place and properly updated.
6. Contact Support: If the issue persists, contact both Norton’s and your game’s support for further assistance. They may provide additional insights or patches for known issues.

Brendan Smith

IT Security Expert

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By following these steps, you should be able to resolve the conflict between Norton Security and BattlEye anti-cheat, allowing you to enjoy your games without interruption. Keeping both your game and security software updated is crucial in preventing such issues from reoccurring.