Can’t access VirusTotal
When I search VirusTotal on every browser, the browser crashes or it automatically closes. Could it be a virus is prohibiting me from searching a specific website? If so, How do I find that virus and delete it?
Resetting my laptop will be my last resort. I want to eliminate the virus without resetting.Reddit User
If your browser consistently crashes or closes when attempting to access VirusTotal or other cybersecurity resources, it may indicate that malware is actively preventing you from using tools that could identify and remove it. This guide provides steps to identify and remove the malware interfering with your browser functionality, without needing to reset your laptop.
Initial Steps to Diagnose and Address Browser Crashes
- Run Your Antivirus in Safe Mode: Start your computer in Safe Mode with Networking to prevent malware from blocking antivirus activities. Here’s how you can run a thorough scan:
- Restart your computer and tap the
F8key (orShift + F8for Windows 8 and 10) as it starts to bring up the Advanced Boot Options menu. - Select ‘Safe Mode with Networking’ and press Enter.
- Once in Safe Mode, open your antivirus software and run a full system scan.
- Restart your computer and tap the
- Use an Alternative Malware Scanner: If your current antivirus doesn’t find anything, or if you suspect it’s been compromised, try using a different malware scanner like Gridinsoft 反惡意軟體, which can detect and remove malware that might be missed by other programs.
- Check Installed Browser Extensions: Malicious extensions can cause browsers to crash, especially when accessing specific sites like VirusTotal. Check your browser’s extensions and remove any that are unfamiliar or unnecessary.
Manage Your Extensions
On your computer, open Chrome.
- At the top right, select More (three dots), then Extensions, and then Manage extensions.
- Make your changes:
- Turn on/off: Turn the extension on or off.
- Allow incognito: On the extension, select Details. Turn on Allow in incognito.
- Fix corruptions: Find a corrupted extension and select Repair. Confirm by selecting Repair extension.
- Allow site access: On the extension, select Details. Next to “Allow this extension to read and change all your data on websites you visit,” change the extension’s site access to On click, On specific sites, or On all sites.
Remove Virus with Gridinsoft Anti-Malware
從那時起我們就一直在我們的系統上使用這個軟體, 而且在檢測病毒方面一直很成功. It has blocked the most common Malware as 從我們的測試中可以看出 與軟體, and we assure you that it can remove Virus as well as other malware hiding on your computer.
使用 Gridinsoft 刪除惡意威脅, 請依照以下步驟操作:
1. 首先下載 Gridinsoft Anti-Malware, 透過下面的藍色按鈕或直接從官方網站訪問 網格軟體.
2.一旦 Gridinsoft 安裝文件 (安裝-gridinsoft-fix.exe) 已下載, 透過點擊該檔案來執行它. Follow the installation setup wizard's instructions diligently.
3. 訪問 "掃描選項卡" on the application's start screen and launch a comprehensive "全碟掃描" 檢查您的整台計算機. 這種包容性掃描涵蓋了內存, 啟動項, 註冊表, 服務, 司機, 和所有文件, 確保它檢測到隱藏在所有可能位置的惡意軟體.
要有耐心, as the scan duration depends on the number of files and your computer's hardware capabilities. 利用這段時間放鬆或處理其他任務.
4. 完成後, 反惡意軟體將提供一份詳細報告，其中包含您 PC 上偵測到的所有惡意專案和威脅.
5. 從報告中選擇所有已識別的項目，然後放心地單擊 "立即清潔" 按鈕. 此操作將從您的電腦中安全地刪除惡意文件, 將它們轉移到反惡意軟體程式的安全隔離區，以防止任何進一步的有害行為.
6. 如果出現提示, 重新啟動電腦以完成完整的系統掃描過程. 此步驟對於確保徹底消除任何剩餘威脅至關重要. 重啟後, Gridinsoft Anti-Malware 將會開啟並顯示一則訊息，確認 掃描完成.
請記住 Gridinsoft 提供 6 天免費試用. 這意味著您可以免費利用試用期體驗軟體的全部優勢，並防止您的系統將來受到任何惡意軟體感染. Embrace this opportunity to fortify your computer's security without any financial commitment.
Additional Troubleshooting Steps
If the above steps do not resolve the issue, consider the following:
重置 Microsoft Edge, 執行以下步驟:
打開 "設定及更多" 右上角的選項卡, 然後找到這裡 "設定" 按鈕. 在出現的選單中, 選擇 "重置設定" 選項:
選擇重置設定選項後, 你會看到以下菜單, 說明將恢復為原始設置:
對於 Mozilla 火狐瀏覽器, 做接下來的動作:
開啟選單選項卡 (右上角的三個條帶) 並點擊 "幫助" 按鈕. 在出現的選單中選擇 "故障排除訊息":
在下一個畫面中, 找到 "刷新火狐瀏覽器" 選項:
選擇此選項後, 您將看到下一則訊息:
如果您使用谷歌瀏覽器
開啟“設定”標籤, 並找到 "先進的" 按鈕. 在擴充選項卡中選擇 "重置並清理" 按鈕:
在出現的清單中, 點選 "將設定恢復為原始預設值":
最後, 你會看到窗口, 您可以在其中看到將重置為預設值的所有設置:
Opera可以透過下面的方式重置
按下工具列中的齒輪圖示開啟「設定」選單 (瀏覽器視窗的左側), 然後單擊 "先進的" 選項, 並選擇 "瀏覽器" 下拉清單中的按鈕. 向下捲動, 到設定選單的底部. 在那裡找到 "將設定恢復為原始預設值" 選項:
點擊後 "恢復設定..." 按鈕, 你會看到窗口, 所有設定在哪裡, 這將被重置, 顯示:
Dealing with malware can be challenging, especially when it actively interferes with your ability to seek help. By following these steps, you can work towards identifying and eliminating the malware preventing access to VirusTotal without having to reset your laptop. Remember, maintaining up-to-date antivirus software and regularly scanning your system are key practices for keeping your device secure.
發表評論