Can’t access VirusTotal
When I search VirusTotal on every browser, the browser crashes or it automatically closes. Could it be a virus is prohibiting me from searching a specific website? If so, How do I find that virus and delete it?
Resetting my laptop will be my last resort. I want to eliminate the virus without resetting.Reddit User
If your browser consistently crashes or closes when attempting to access VirusTotal or other cybersecurity resources, it may indicate that malware is actively preventing you from using tools that could identify and remove it. This guide provides steps to identify and remove the malware interfering with your browser functionality, without needing to reset your laptop.
Initial Steps to Diagnose and Address Browser Crashes
- Run Your Antivirus in Safe Mode: Start your computer in Safe Mode with Networking to prevent malware from blocking antivirus activities. Here’s how you can run a thorough scan:
- Restart your computer and tap the
F8key (orShift + F8for Windows 8 E 10) as it starts to bring up the Advanced Boot Options menu. - Select ‘Safe Mode with Networking’ and press Enter.
- Once in Safe Mode, open your antivirus software and run a full system scan.
- Restart your computer and tap the
- Use an Alternative Malware Scanner: If your current antivirus doesn’t find anything, or if you suspect it’s been compromised, try using a different malware scanner like Gridinsoft Anti-Malware, which can detect and remove malware that might be missed by other programs.
- Check Installed Browser Extensions: Malicious extensions can cause browsers to crash, especially when accessing specific sites like VirusTotal. Check your browser’s extensions and remove any that are unfamiliar or unnecessary.
Manage Your Extensions
On your computer, open Chrome.
- At the top right, select More (three dots), then Extensions, and then Manage extensions.
- Make your changes:
- Turn on/off: Turn the extension on or off.
- Allow incognito: On the extension, select Details. Turn on Allow in incognito.
- Fix corruptions: Find a corrupted extension and select Repair. Confirm by selecting Repair extension.
- Allow site access: On the extension, select Details. Next to “Allow this extension to read and change all your data on websites you visit,” change the extension’s site access to On click, On specific sites, or On all sites.
Remove Virus with Gridinsoft Anti-Malware
Da allora utilizziamo questo software anche sui nostri sistemi, ed è sempre riuscito a rilevare i virus. It has blocked the most common Malware as mostrato dai nostri test con il software, and we assure you that it can remove Virus as well as other malware hiding on your computer.
Utilizzare Gridinsoft per rimuovere minacce dannose, seguire i passaggi seguenti:
1. Inizia scaricando Gridinsoft Anti-Malware, accessibile tramite il pulsante blu qui sotto o direttamente dal sito ufficiale gridinsoft.com.
2.Una volta che il file di installazione di Gridinsoft (setup-gridinsoft-fix.exe) viene scaricato, eseguirlo facendo clic sul file. Follow the installation setup wizard's instructions diligently.
3. Accedi al "Scheda Scansione" on the application's start screen and launch a comprehensive "Scansione completa" per esaminare l'intero computer. Questa scansione inclusiva abbraccia la memoria, elementi di avvio, il registro, servizi, conducenti, e tutti i file, garantendo che rilevi malware nascosto in tutte le posizioni possibili.
Essere pazientare, as the scan duration depends on the number of files and your computer's hardware capabilities. Usa questo tempo per rilassarti o dedicarti ad altre attività.
4. Al termine, Anti-Malware presenterà un rapporto dettagliato contenente tutti gli elementi dannosi e le minacce rilevati sul tuo PC.
5. Seleziona tutti gli elementi identificati dal rapporto e fai clic con sicurezza su "Pulisci adesso" pulsante. Questa azione rimuoverà in modo sicuro i file dannosi dal tuo computer, trasferendoli nella zona di quarantena sicura del programma anti-malware per prevenire ulteriori azioni dannose.
6. Se richiesto, riavviare il computer per finalizzare la procedura di scansione completa del sistema. Questo passaggio è fondamentale per garantire la rimozione completa di eventuali minacce rimanenti. Dopo il riavvio, Gridinsoft Anti-Malware si aprirà e visualizzerà un messaggio di conferma completamento della scansione.
Ricorda che Gridinsoft offre una prova gratuita di 6 giorni. Ciò significa che puoi sfruttare gratuitamente il periodo di prova per sperimentare tutti i vantaggi del software e prevenire eventuali future infezioni da malware sul tuo sistema. Embrace this opportunity to fortify your computer's security without any financial commitment.
Additional Troubleshooting Steps
If the above steps do not resolve the issue, consider the following:
To reset Microsoft Edge, do the following steps:
Open the "Settings and more" tab in the upper right corner, then find here "Impostazioni" pulsante. In the appeared menu, choose the "Reset settings" option:
After picking the Reset Settings option, you will see the following menu, stating the settings which will be reverted to the original:
For Mozilla Firefox, do the next actions:
Open the Menu tab (three strips in the upper right corner) and click the "Aiuto" pulsante. In the appeared menu choose "Troubleshooting information":
In the next screen, find the "Refresh Firefox" option:
After choosing this option, you will see the next message:
If you use Google Chrome
Open the Settings tab, and find the "Advanced" pulsante. In the extended tab choose the "Reset and clean up" pulsante:
In the appeared list, click on the "Restore settings to their original defaults":
Finally, you will see the window, where you can see all the settings which will be reset to default:
Opera can be reset in the next way
Open the Settings menu by pressing the gear icon in the toolbar (left side of the browser window), then click the "Advanced" option, and choose the "Browser" button in the drop-down list. Scroll down, to the bottom of the settings menu. Find there "Restore settings to their original defaults" option:
After clicking the "Restore settings..." pulsante, you will see the window, where all settings, which will be reset, are shown:
Dealing with malware can be challenging, especially when it actively interferes with your ability to seek help. By following these steps, you can work towards identifying and eliminating the malware preventing access to VirusTotal without having to reset your laptop. Remember, maintaining up-to-date antivirus software and regularly scanning your system are key practices for keeping your device secure.
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